Privacy Policy

Welcome to Samatvam

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.samatvam.in, make a purchase, or interact with our services.

 

1. Information We Collect: We collect the following types of information:

a. Personal Information- When you shop with us or create an account, we may collect: Name, Email address, Phone number, Shipping and billing address, Payment information (processed securely via payment gateways — we do not store your card details)

b. Non-Personal Information- This includes browser type, device information, IP address, and browsing behavior on our website. This data helps us improve our site’s functionality and your shopping experience.

 

2. How We Use Your Information: We use your information to:

  • Process and fulfill your orders
  • Communicate updates regarding your order, returns, or exchanges
  • Respond to queries or customer service requests
  • Send you marketing updates, offers, or new collection launches (only if you opt-in)
  • Improve our website, services, and customer experience
  • Comply with legal obligations


3. Sharing of Information: We do not sell, rent, or trade your personal information. We may share limited information with: Trusted third-party service providers (such as logistics partners, payment gateways, and marketing tools) to complete your transactions or improve our services. Law enforcement or government authorities when required by law or to protect our rights and users’ safety. All partners handling data on our behalf comply with strict confidentiality and data protection standards.


4. Cookies: Our website uses cookies to

  • Recognize you on return visits.
  • Store your preferences and cart items.
  • Analyze site traffic and performance.

You can manage or disable cookies in your browser settings. However, disabling cookies may affect website functionality.


5. Data Security: We implement reasonable security practices to protect your data against unauthorized access, alteration, disclosure, or destruction. Payment details are encrypted and processed through secure third-party payment gateways compliant with PCI-DSS standards.


6. Your Rights: You have the right to:

  • Access, update, or correct your personal data
  • Withdraw consent for marketing communications at any time
  • Request deletion of your personal data, subject to legal or transactional obligations

To exercise these rights, please contact us at info@samatvam.in


7. Data Retention: We retain your information only as long as necessary to fulfill the purpose for which it was collected, or as required by law.


8. Links to Other Websites: Our website may contain links to other websites. We are not responsible for their privacy practices or content. We encourage you to review their privacy policies before providing any personal information.


9. Updates to This Policy:  We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date.


10. Contact Us: If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at: